Terms & Conditions

Last Updated: 20th August 2024

1. Introduction

Welcome to House Domestic Repairs ("we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website, www.housedomesticrepairs.co.uk ("Website"), and our services, including the sale, repair, and servicing of white goods. By accessing or using our Website or services, you agree to these Terms. If you do not agree with these Terms, please do not use our Website or services.

2. Services

House Domestic Repairs offers the following services:

• Sale of White Goods: We sell various household appliances, including but not limited to refrigerators, washing machines, and dishwashers.

• Repair Services: We offer repair services for white goods, either purchased from us or from other suppliers.

• Servicing: Regular maintenance and servicing of white goods to ensure optimal performance.

3. Orders and Payment

• Placing Orders: You may place an order for products or services via our Website, by phone, or in person. All orders are subject to acceptance and availability.

• Pricing: All prices are listed in GBP and include VAT unless otherwise stated. We reserve the right to change prices at any time, but this will not affect orders that have already been accepted.

• Payment: Payment must be made in full at the time of purchase or before the commencement of any repair or servicing work. We accept various payment methods, including credit/debit cards and bank transfers.

4. Delivery and Installation

• Delivery: We offer delivery services within the UK. Delivery timescales will be provided at the time of order. While we aim to meet these timescales, we are not responsible for delays outside our control.

• Installation: Installation services are available for certain products. Details and costs will be provided during the purchase process.

5. Cancellations and Returns

• Cancellations: You may cancel an order for a product before it has been dispatched. If the product has already been dispatched, you may return it in accordance with our returns policy.

• Returns: We accept returns of unused products within 14 days of delivery, provided they are in their original packaging and condition. Refunds will be processed within 14 days of receipt of the returned goods.

• Repairs and Services: Once repair or servicing work has commenced, you may not cancel the service. If you are dissatisfied with the service, please contact us to resolve the issue.

6. Warranties

• Products: All products sold by House Domestic Repairs are covered by a manufacturer's warranty, details of which will be provided at the time of purchase.

• Repairs: We provide a 90-day warranty on all repair work carried out by our technicians. This warranty covers defects in workmanship and materials.

7. Limitation of Liability

• Service Interruptions: While we strive to keep our Website and services available at all times, we are not liable for any interruptions or downtime.

• Product Liability: Our liability for any defective product is limited to the purchase price of that product. We are not responsible for any indirect, consequential, or incidental damages.

• Repair and Servicing Liability: Our liability for repair or servicing work is limited to the cost of the service provided.

8. Intellectual Property

All content on our Website, including text, images, logos, and software, is the property of House Domestic Repairs or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.

9. Data Protection

We collect and process personal information in accordance with our Privacy Policy, which is available on our Website.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated Terms will be posted on our Website with the "Last Updated" date. Continued use of our Website or services following any changes indicates your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

House Domestic Repairs
Email: housedomesticrepairs@hotmail.com
Phone: 07458 193 343
Address: House Domestic Repairs, Low Fell, Gateshead NE9 5JF.