Privacy Policy
Take a look at how we ensure you and your data remain safe.
Last Updated: 20th August 2024
1. Introduction
Welcome to House Domestic Repairs ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, www.housedomesticrepairs.co.uk ("Website"), or engage with our services.
2. Information We Collect
We may collect and process the following types of personal information:
Contact Information: Name, email address, phone number, and postal address.
Transaction Information: Details of the products or services you have purchased from us, including payment details.
Technical Data: IP address, browser type, operating system, and information about your visit to our Website.
Communication Data: Any information you provide when you contact us via our Website, email, or phone.
3. How We Use Your Information
We use your personal information to:
Provide and manage our services, including processing orders, repairs, and servicing white goods.
Communicate with you regarding your orders, repairs, or service appointments.
Improve our Website and services by analysing how you use our Website.
Comply with legal obligations, including record-keeping and reporting requirements.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
Service Providers: Third-party companies who assist us in delivering our services, such as payment processors, delivery services, and IT support.
Legal Authorities: If required by law or to protect our rights, we may disclose your personal information to regulatory bodies or law enforcement agencies.
5. Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes implementing appropriate technical and organizational measures.
6. Your Rights
Under UK data protection laws, you have the following rights:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete data.
Deletion: Request deletion of your personal information where there is no lawful reason for us to keep it.
Objection: Object to the processing of your data for direct marketing or where we are relying on a legitimate interest.
Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, please contact us using the details provided below.
7. Cookies
Our Website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your browser and capture certain information. You can manage your cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our Website and updating the "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
House Domestic Repairs
Email: housedomesticrepairs@hotmail.com
Phone: 07458 193 343
Address: House Domestic Repairs, Low Fell, Gateshead NE9 5JF.